Phone and Card
Gazelle is Closing

What You Should Know

Sometimes, when you set big goals, they don’t always work out the way you hope they will. With Gazelle, our goal was to offer you another opportunity to spend and save the Ramsey way. We knew stepping into a new venture would be a challenge. And it was a challenge we wanted to take on.

But things didn’t go according to plan.

Since its launch, Gazelle has encountered challenges that limit our ability to serve you well, and we currently can’t give you the world-class experience we believe you deserve.

So, we’ve made the difficult decision to close Gazelle.

No matter where you are in the Baby Steps, we have plenty of tools and resources to help you stay on track, pay off debt and build wealth. If you have any questions, our Customer Success team is ready to help.

Making the Switch from Gazelle

The first thing you need to know is your money is safe.

And second, you’ll need to transfer your money out of your Gazelle account before your account is closed on September 4, 2023. We know the extra steps are no fun, but it keeps you in control of your money. (And that’s the whole point.)



Here’s what you’ll need to do to close your Gazelle account:



1. If you have money in your Gazelle account, go ahead and move it out. You can transfer that money back to your bank, or spend it down to zero. Click here to see other ways to withdraw money from Gazelle.

2. If you don’t move your money by September 4, 2023, we’ll send you a check to the address we have on file, subject to a $15 check fee. However, we won’t send a check if your balance is less than $1.

3. If you’ve set up direct deposit, work with your employer or payroll provider to make sure your future direct deposit funds go to your primary bank account.

4. If you’ve set up any automatic payments, make sure you update to a new payment method.

5. If you don’t have any money in your account, great! You’re all set. Your account will be closed by September 4, 2023.



6. Keep in mind that all transactions and direct deposits attempted on or after September 4, 2023 will be rejected.

7. Finally, if you want to track your purchases, download and save your account history now—you’ll no longer have access to the app as of September 4, 2023—it will be turned off and removed from the app stores. After then, you won’t have access to the app or your transaction history, but you can request a statement by calling customer support at 833-954-0797.


That’s it! Remember to keep up that gazelle intensity, no matter where your money lives.
 

Frequently Asked Questions

Sometimes, when you set big goals, they don’t always work out the way you hope they will. With the Gazelle Debit Card, our goal was to offer you another opportunity to spend and save the Ramsey way. We knew stepping into a new venture would be a challenge. And it was a challenge we wanted to take on.

But things didn’t go according to plan.

Since its launch, Gazelle has encountered challenges that have limited our ability to serve you well, and we currently cannot give you the world-class experience we believe you deserve.

So, we’ve made the difficult decision to close Gazelle.

We don’t currently have plans to continue working on Gazelle. No matter where you are in the Baby Steps, we have plenty of tools and resources to help you stay on track, pay off debt, and build wealth. If you have any questions, our Customer Success team is ready to help.

Your debit card will be active until September 4, 2023.

As tempting as it is to keep your Gazelle card as a souvenir, to be safe we suggest you do what you would do with any other deactivated debit card—cut it up and throw the pieces away in separate containers.

If you have money in your Gazelle account, you can spend it until you reach a zero balance or transfer it back to another bank account. 
(Click here to see all the ways you can move your money out of Gazelle.)

If you don’t move your money by September 4, 2023, we’ll mail you a check to the address we have on file. (However, that check is subject to a $15 fee, and we want you to keep your money, so make sure you move it before then.)

You have until September 4, 2023 to spend your money or move it out of your account.

If you still have money in your account by September 4, 2023, we’ll mail you a check to the address we have on file. However, that check is subject to a $15 fee, and we want you to keep your money, so make sure you move it before then. If the amount you have leftover is less than $1.00, we won’t send a final check.

If you still have money in your account by September 4, 2023, we’ll mail you a check to the address we have on file. However, that check is subject to a $15 fee, and we want you to keep your money, so make sure you move it before then. If the amount you have leftover is less than $1.00, we won’t send a final check.

We’ll close your account for you on September 4, 2023. If you want to close it before then, you can call 833-954-0797.

We’ll close your account for you on September 4, 2023. If you want to close your account before September 4, 2023, call 833-954-0797.

Yes, you will need to work with your employer or payroll provider to make sure any future direct deposits go to your primary bank account. Keep in mind that all transactions and direct deposits attempted on or after September 4, 2023 will be rejected.

If you’ve set up direct deposit, you’ll need to work with your employer or payroll provider to make sure any future direct deposits go to your primary bank account. Keep in mind that all transactions and direct deposits attempted on or after September 4, 2023 will be rejected.

Any cashback rewards earned by June 5, 2023 will be paid out as normal. (There won’t be any new cashback rewards available after June 5, 2023.)

There won’t be any new cashback rewards available after June 5, 2023.

Access to your account through the Gazelle app will be disabled after your account is closed. You should download and save your account statements and any other materials you may want to view before the accounts are closed on September 4, 2023. After then, you won’t have access to the app or your transaction history, but you can request a statement by calling customer support at 833-954-0797.

Our Customer Success team is ready to help. Email gazelle.help@ramseysolutions.com.

Check out EveryDollar (our budgeting tool) and Financial Peace University or browse these Tools and Resources.

We always recommend working with your local community bank or credit union to help manage your money.

If you need to update your mailing address before September 4, 2023, please call 833-954-0797.

logo of a gazelle

1 Bank Transfer is a money transfer service provided by Netspend Corporation (NMLS# 906983). See netspend.com/licenses.

Gazelle is a demand deposit account established by Pathward, National Association, Member FDIC, and the Mastercard Debit Card is issued by Pathward, N.A., pursuant to license by Mastercard International Incorporated. Netspend is a service provider to Pathward, N.A. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787.

Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Card may be used everywhere Debit Mastercard is accepted.

Apple® and Apple Pay® are trademarks of Apple Inc. A list of compatible Apple Pay devices can be found here:

Google Pay™ and Google Play™ are trademarks of Google LLC.

©2022 Netspend Corporation. All rights reserved worldwide. Netspend is the federally registered U.S. service mark of Netspend Corporation. All other trademarks and service marks belong to their owners.


 

logo of a gazelle

1 Bank Transfer is a money transfer service provided by Netspend Corporation (NMLS# 906983). See netspend.com/licenses.

Gazelle is a demand deposit account established by Pathward, National Association, Member FDIC, and the Mastercard Debit Card is issued by Pathward, N.A., pursuant to license by Mastercard International Incorporated. Netspend is a service provider to Pathward, N.A. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787.

Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Card may be used everywhere Debit Mastercard is accepted.

Apple® and Apple Pay® are trademarks of Apple Inc. A list of compatible Apple Pay devices can be found here:

Google Pay™ and Google Play™ are trademarks of Google LLC.

©2022 Netspend Corporation. All rights reserved worldwide. Netspend is the federally registered U.S. service mark of Netspend Corporation. All other trademarks and service marks belong to their owners.